– FAQ's –
All items sent back to Morrow’s Outfitters (including the box, care card) returned complete condition, unused, unwashed and with the original packaging.
To return or exchange the item, please email firstname.lastname@example.org for a ‘Returns Form’ . Please place the ‘Return Form’ in with your return items.
We strongly advise that all goods be returned via a recorded method of delivery (i.e. Royal Mail signed for, Royal Mail Special Delivery or via a courier) and that you get a ‘proof of posting’ certificate from your Post Office or carrier. This will cover you if the goods are lost in the post and Morrow’s Outfitters will not be held responsible for any returns that do not reach us and you will remain billed for lost items.
Morrow’s Outfitters does not cover the cost of returns (unless stated otherwise). To do this we would have to increase the price of our products and we don’t want to cost you more money by doing this.
Sorry, due to Health & Safety reasons, we can not allow customers to drop off their items to our warehouse, under any circumstances.
Refunds will be processed within a maximum of 30 days after receipt. You will receive an email to confirm once the refund has taken place but it may take a few days to show on your bank account.
Please note we will only refund the postage and packaging charge for sending the product to you if the product is damaged, faulty, or does not match your order.
Exchanges will be dealt with as soon as we receive your returned goods. If the exchange is for something of a higher value we may require some of your card details again. Alternative products can be exchanged according to our stock availability. If we do not have the desired replacement you will receive a full refund and an email confirming this.
Sale and Discounted Items
Items on sale or discontinued items can only be returned within 7 working days starting the day after delivery to you.
Suspected Faulty Goods
In the rare and unfortunate event of your Morrow’s Outfitters item being faulty, please accept our apologies and contact us to discuss your options.
For UK customers, please return any suspected faulty items via either Royal Mail Recorded, Signed For or Special Delivery. On further inspection, in the event that your goods are deemed faulty we will reimburse your return postage fee up to the value of £7.75 back on your bank account.
For goods sent back to us via any other methods, whereby we accept responsibility for the postage fees, we will still only be able to reimburse up to the value of £7.75. This does not affect your statutory rights.
Warm Machine wash no more than 40 Degrees.
Do not bleach.
Do not iron.
Do not tumble dry.
Wash darks colour separately.